FAQS
Returns FAQ
What is the website return process?
Items within Product Warranty can be returned either for a refund or a replacement. Only 5 steps can be completed in applying for RMA successfully.
1. Submit Request Return RMA here
2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve the problem earlier.
3. Send me a picture or a video, which would better show the detailed problem.
4. Tell us your expected choice after returning the item. Do you want a replacement or a refund?
5. Then click apply and an RMA will be applied successfully. You will get a reply in several business days.
Can I return products without requesting RMA?
Definitely not. You need to request a RMA no matter what items you want to return, because we need to refund or exchange items for you according the RMA number provided to you.
When can I get a refund after I return the item?
Once your RMA is approved, you will get an RMA with the returning address in several business days. You can print a "Return Shipping Authorization" label with return address and other information and enclose inside your package for further refund or exchange items.
What is the website return process?
Items within Product Warranty can be returned either for a refund or a replacement. Only 5 steps can be completed in applying for RMA successfully.
1. Submit Request Return RMA here
2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve the problem earlier.
3. Send me a picture or a video, which would better show the detailed problem.
4. Tell us your expected choice after returning the item. Do you want a replacement or a refund?
5. Then click apply and an RMA will be applied successfully. You will get a reply in several business days.
Can I return products without requesting RMA?
Definitely not. You need to request a RMA no matter what items you want to return, because we need to refund or exchange items for you according the RMA number provided to you.
When can I get a refund after I return the item?
Once your RMA is approved, you will get an RMA with the returning address in several business days. You can print a "Return Shipping Authorization" label with return address and other information and enclose inside your package for further refund or exchange items.